Delivery
1. Our Logistics Operator
All shipments on the UNICOM Platform are handled by Raben. Thanks to an extensive network of terminals across Europe, we ensure delivery stability and full control over the goods during transport.
2. Estimated Delivery Times (Business Days)
Below you will find approximate transport times (export from Poland) for individual countries served by our Platform. You can check the exact international connection plan here: Raben International Connections Plan.
| Country | Delivery Time (days) |
|---|---|
| Austria | 2 – 4 days |
| Belgium | 2 – 4 days |
| Bulgaria | 4 – 6 days |
| Croatia | 2 – 4 days |
| Czech Republic | 2 – 3 days |
| Denmark | 2 – 5 days |
| Estonia | 2 – 4 days |
| Finland | 3 – 6 days |
| France | 4 – 6 days |
| Greece | 6 – 13 days |
| Spain | 4 – 8 days |
| Netherlands | 2 – 3 days |
| Ireland | 13 – 15 days |
| Italy | 3 – 6 days |
| Lithuania | 2 – 3 days |
| Luxembourg | 3 – 4 days |
| Latvia | 2 – 3 days |
| Germany | 2 – 4 days |
| Norway | 6 – 12 days |
| Poland | 2 – 3 days |
| Portugal | 6 – 9 days |
| Romania | 2 – 5 days |
| Slovakia | 2 – 3 days |
| Slovenia | 3 – 4 days |
| Switzerland | 5 – 7 days |
| Sweden | 3 – 7 days |
| Hungary | 2 – 3 days |
| United Kingdom | 5 – 9 days |
| Cyprus / San Marino | individually |
Note: The delivery period begins on the next business day following the receipt of funds in the UNICOM account.
3. Delivery Conditions (Incoterms 2020)
- DAP Model: All prices on the UNICOM Platform include the cost of transport directly to your warehouse (DAP conditions).
- Risk Transfer: The risk of damage or loss of goods passes to the Buyer when the shipment is handed over to the carrier or directly to the Buyer.
- Transport Damage: In case of transport damage, a damage report must be immediately written in the presence of the Raben driver. This is the basis for the further complaint process.
4. Packaging and Preparing Goods
- Standard Packaging: The cost of safely packaging the goods is included in the unit price of the packages.
- Partial Orders: For orders of quantities that do not constitute full collective cartons, an additional repackaging service cost is added.
- Tolerance: Due to the specifics of the production and logistics process, we allow for a quantitative order tolerance of +/- 10%.
5. Shipment Tracking
Each shipment has a unique tracking number that allows you to monitor its status in real-time via the myRaben system. With the ETA (Estimated Time of Arrival) parameter, you will receive precise information about the estimated delivery time of the goods.